The Pubs Code
We take all of our relationships seriously here at Stonegate. Browse The Pubs Code below to find out more about our commitment to our publicans.
Scotland – for information on the Scottish Pubs Code please click here
The Pubs Code and our commitment to our Publicans
In July 2016 The Pubs Code etc. Regulations (the Pubs Code) was introduced by the Government and applies to all pub owning businesses, such as Stonegate Group, who own more than 500 tied pubs in England and Wales.
The Pubs Code regulates the relationship between the pub owning businesses and their tied publicans and places statutory obligations on Stonegate Group based on the two core principles of fair and lawful dealing and that a tied publican should be no worse off than a free of tie publican.
The Pubs Code ensures that tied publicans:
Receive the information they need to make informed decisions about taking on a pub or making a change to their existing agreement
Have their rent reassessed if they haven't had a review for 5 years
Can request a Market Rent Only (MRO) option to go free of tie in specific circumstances (the MRO trigger events)
Have all significant discussions with a Business Development Manager recorded in writing
You can view a copy of our Guide to the Pubs Code here and a copy of the Pubs Code legislation here.
You can find Useful Rent Event Documents here
MRO
The Pubs Code sets out the MRO trigger events in which a tied publican can request to go MRO, such as at rent review or renewal.
Please view our MRO Frequently Asked Questions here.
You can view our current MRO policy here which sets out our considerations to ensure that the MRO proposal made complies with the Pubs Code.
Pubs Code Adjudicator
The Pubs Code is overseen by an independent Pubs Code Adjudicator (the PCA) who is in place to ensure compliance with the core principles.
The PCA has lots of useful information on their website including factsheets, technical guides and regular updates including arbitration awards. You can access their website here.
Further information on a new website that has been recently launched by the PCA to provide additional resources for tied tenants can be found here.
To contact the office of the Pubs Code Adjudicator tied publicans can either:
Complete the online enquiry form
Call 0800 528 8080 to request a call back
Send post to: Office of the Pubs Code Adjudicator, 4th Floor, 23 Stephenson Street, Birmingham, B2 4BJ
Keep up to date with Pubs Code and PCA news via:
Sign up to website email alerts
Follow the PCA on Twitter, Facebook and LinkedIn @pubscodepca
Compliance Officer & Compliance Report
Compliance Officer & Compliance Report
Under the Pubs Code regulations, Stonegate has a duty to appoint a Code Compliance Officer (CCO) to ensure we’re compliant with the code in our business. Our appointed Code Compliance Officer (CCO) is our Head of Agreement Governance, Donna Gracey.
Donna is available to provide answers to any queries you, or your appointed advisors, may have about the Code and its operation in regard to your relationship with Stonegate. More information regarding this can be found in our Pubs Code guide below. Please note any tied pub tenant complaints are overseen by the CCO.
The role of CCO exists to ensure that we undertake all of our business dealings in compliance with the requirements and principles of the Code, as part of this please also note that any complaints made by tied pub tenants are also overseen by the CCO and their team.
Should you wish to contact Donna regarding your Code rights or any Code related query, please email: PubsCode@StonegateGroup.co.uk
A copy of our compliance reports can be accessed below:
You can contact the Compliance Officer at pubscode@stonegategroup.co.uk.
Professional Advice
We would always encourage our publicans to take independent, professional and qualified advice from accredited trade bodies in relation to their individual rights under the Pubs Code.
The British Institute of Innkeeping provide a list of professional advisors on their website which you can access here.
Useful Downloads
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